1 – Definitions

1.1 – The company- means Aurora Rock Ltd. The Customer- means the customer of the Company. The contract- means the contract entered into between the Company and the‚ Customer. The goods- mean any goods the subject of any Contract and shall include any parts or parts of them and any materials incorporated in them.

2 – Extent of Contract

2.1 – This Agreement is the only form of contract between the Parties and any Customer terms and conditions will not apply.

2.2 – The Contract shall not be varied except by the written agreement of the Company.

2.3 – The Contract shall be governed by English law and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding the Contract.

2.4 – Orders should identify the term descriptions and code numbers of the Goods and must be for full standard pack quantities.

2.5 – Requests to cancel Contracts can be made up to 14 days after the order is delivered.  Requests to cancel Contracts may be refused unless accompanied by payment in full of any charges made by the Company for work undertaken in connection with the Contract and the Company shall have the right to sell any goods not paid for.  See section 8 

2.6 – The Company may alter prices, descriptions of goods and the company’s conditions at any time without notice.

3 – Acceptance

3.1 – An order confirmation email will be sent with an estimated delivery date once stock and prices have been checked, this is our acceptance of your order and once despatched brings into existence the contract.

4 – Publicity and Marketing

4.1 – The Company shall not be liable for any variations in the specification of the goods which do not materially affect the use and operation of the Goods.

4.2 – The description and illustrations contained on the website and other advertising materials are intended merely to present a general idea of the goods, described in them and shall not form part of the Contract.

5 – Prices

5.1 – All prices quoted are net of VAT.  Standard VAT shall be added to the order.  Standard packaging is included in the price for mainland UK.

5.2 – Payment for website orders shall be made at the checkout when placing the order.

5.3 – Invoices are to be paid strictly net monthly for customers with credit terms.

5.4 – Without prejudice to any right or remedy available to it, the Company may at its discretion charge interest at the rate of 8 per cent. per annum above the Bank of England’s base rate. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

5.5 – If the Company uses a collection agency in respect of outstanding sums owed to the Company by the Customer, the Customer shall pay a collection fee equal to twenty per cent. of the total value of the amount to be collected and shall pay all of the Company’s costs in respect of such collection (including but not limited to reasonable legal fees and disbursements).

6 – Title

6.1 – Title of unpaid goods shall not pass to the Customer until the Company has received cleared funds payment in full of the price of the Goods and of all other debts owed to it by the Customer on any account.

6.2 – Until title Passed

6.2.1 – The customer shall hold the Goods as bailee for the Company and ensure that they are at all times clearly identified as the property of the Company who shall without prejudice to any other remedy, be entitled to maintain an action for the price of the Goods although title in them has not passed to the Customer.

7 – Delivery of Goods and risk

7.1.1 – Insurance and carriage are included in the price of goods. On delivery all risk in connection with the goods shall pass to the customer.

7.1.2 – Goods are at the customers risk when returning goods.

7.2 – Goods may be delivered in instalments subject to availability.

7.3 – The customer must make adequate arrangements to take in delivery of the Goods.  See section 8.4

7.4 – The company aims to supply orders within 5 working days not including bank holidays and weekends.

7.5 – Delays due to back orders will be advised before any part is despatched to the customer. In the event of a restocking taking longer than 28 days the customer may request a refund.  The company will advise the customer using the email address provided.

7.6 – The time for delivery shall not be of the essence and any time specified for delivery of the Goods is intended as an estimate only.

8 – Carriage and Returns

8.1 – The company does not ship outside the UK

8.2 – Carriage and Packaging a surcharge of £8.95 will be applied to all orders for mainland UK

8.3 – An additional delivery charge will be added for delivery of laundry Karri-Carts P.O.A

8.4 – Special, timed and non mainland UK deliveries will be charged Extra- P.O.A and cannot be placed via the website. Click here to make an enquiry.

8.5 – Return of goods – Under no circumstances will returned goods be accepted without a valid goods return note (GRN) number. Click here to make an enquiry. Instructions and address details will be provided.

8.6 – All goods returned will be subject to a goods return charge of 25% of the invoice value of the goods. All carriage costs for returns are the responsibility of the customer.

8.7 – All goods for return must be in original undamaged packaging and returned within 28 days of delivery. Failure to adhere to this will result in goods being returned to the customer at the customers expense.

9 – Claims Notification

9.1 – Failure to advise the Company of the non-delivery of the Goods or any of them as soon as practicable and in any event within 7 days after the delivery date quoted on the order confirmation will release the Company from liability for claims for non-delivery.

9.2 – Claims arising for damage, incorrect quantities or loss in transit must be reported to the Company via Click here to make an enquiry within 3 days of delivery. In the case the item is damaged please include photographic evidence.  Retain the delivery note, goods and packaging for inspection.

10 – Extent of Liability

10.1 – The Customer agrees that the Company will not be liable for any losses or damage suffered by the Customer including but not limited to damage to consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer.

10.2 – Except as provided in this clause, the Company hereby excludes to the fullest extent permissible in law all conditions, warranties and stipulations, express other than those set out in the Contract or implied, statutory customary or otherwise with but for such exclusion would or might subsist in favour of the Customer.

10.3 – Where any Goods are lost or damaged in transit before delivery to the Customer in accordance with Condition 7.1.1

10.3.1 – The Company shall at its option either replace them free of charge or agree a suitable replacement.

10.3.2 – In all other cases unless otherwise agreed in writing, the Company shall not be liable where the Goods are lost or Damaged in transit and all claims by the Customer shall be made against the carrier and replacements for lost or damaged Goods will be supplied by the Company if available at the prices ruling at the date of despatch.

10.4 – The Company’s liability under these conditions of sale and selling the Goods to the buyer shall not exceed the invoice price of the Goods in question.

10.5 – Where only some or part of the Goods are not of satisfactory quality or in accordance with the parts of the Goods and no set off or other claim shall be made by the Customer against or in respect or such other or other parts of the Goods.

11 – Force Majeure

11.1 – The Company shall not be liable for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).